Returns

Returns and refunds

Thirty days to change your mind on Australian orders, and faulty goods sorted out at our cost.

In short: change-of-mind returns within Australia are accepted for 30 days if the part is unused and in its original box. Faulty goods are covered at any time and we pay the return postage.

30 days

Change of mind, within Australia

Faulty goods

Return postage at our cost

24 hours

To report damage on arrival

Returns timelineCheck the parcel on delivery, report faults within 24 hours, change of mind within 30 days, and allow up to 14 days for the refund to be processed.YOUR RETURN AT A GLANCEON DELIVERYCheck the parcelbefore you signWITHIN 24 HOURSReport damaged orfaulty goodsWITHIN 30 DAYSChange of mind,unused, original boxUP TO 14 DAYSFor us toprocess your refundChange of mind: you pay return postage · Faulty goods: we pay

How we put it right

Whether the part was faulty or you simply changed your mind, you choose how we resolve it. If your replacement has sold out by the time your return reaches us, we refund you instead.

Return outcomesExchange for another product, store credit, or a refund to your original payment method.THREE WAYS WE CAN FIX ITEXCHANGEFor another product,subject to stockSTORE CREDITAdded to youronline accountREFUNDBack to youroriginal payment method

How to start a return

Contact us by phone on 0419 964 036 or through the contact form and tell us your order number and what is wrong. We will tell you where to send the part.

What we can accept

  • Change of mind, delivered in Australia: within 30 days of receipt, unused and in the original box. You pay return postage.
  • Faulty goods: contact us within 24 hours of delivery. We pay return postage.
  • Delivered outside Australia: faulty items only.

Damaged on arrival

We pack carefully, but freight can be rough. Check the parcel before you sign. If it looks unpacked, damaged or squashed, reject it and let us know within 24 hours.

This policy sits alongside your rights under Australian Consumer Law, which it does not limit.

Need a hand?

Send us your make, model, year and VIN and we’ll identify the right part.

0419 964 036
Request a part

Returns questions

Still not sure? Call us and you’ll talk to someone who knows the parts.

0419 964 036

For orders delivered within Australia we accept change-of-mind returns within 30 days of you receiving the goods, and faulty goods at any time. Change-of-mind items must be unused and in their original box. For orders delivered outside Australia we accept faulty items only.

You pay return postage for a change of mind. We pay return postage for faulty goods.

Check the parcel before you sign for it. If it arrives unpacked, damaged or squashed, reject it and tell us within 24 hours. If you sign for it, we take it that it arrived in good order.

Contact us within 24 hours by phone or through the contact form and we will sort it out. If the order was placed more than 30 days ago, or was delivered outside Australia, contact us anyway and we will advise.

Allow up to 14 days from the day you send the goods back. Parcels can take a while to reach us, and we refund as soon as the package is in our hands.

Yes. Contact us first to arrange it, then bring it to 72 Berkley Rd, Marangaroo WA 6064.